Submit meter readings
Sending your gas readings regularly keeps your bills close to your real usage and avoids big catch-up bills.
Before you start
We can only submit gas readings
We submit gas readings to the utility companies once a month. Electricity readings are only passed on if the company asks for them, but we recommend photographing both meters every month for your records.
Only between the 27th and the last business day
We can only pass readings to the company in that window. Send yours by 10:00 on the last business day of the month. Remember we're closed on weekends, family days and holidays.
Resources
How to read your meters (PDF)How to send a gas reading
Take a photo of your gas meter on or after the 27th, with the reading and serial number both visible.
Email the photo to 31FSS.homefuels@us.af.mil with the account holder's name and property address.
We upload it to the company's web portal before the end of the month.
Good to know
Which bills are estimated, and why?
Usually only gas. Gas meters don't have a direct line to the distributor. Newer meters can send readings by SMS, but these aren't always accepted, and technicians only read meters from time to time. If your meter isn't accessible, the technician may leave a note in your mailbox explaining how to submit your reading.
Electricity bills are almost always based on actual readings. If a meter stops communicating, you may get estimated bills until the distributor repairs or replaces it.
Will the company use my reading?
Not always. Home Fuels isn't responsible for estimated bills and can't guarantee the company will use your reading. Companies use readings in this order:
- A reading from the distribution company
- A reading taken by the utility company
- A reading provided by you
- An estimate
Estimated bills are not billing errors; companies may estimate when no actual reading is available. If there is a real billing error, we'll investigate and advocate for a correction on your behalf.
What should I do myself?
Keep an eye on your usage and tell us about anything unusual. Photograph your readings every month, and request copies of your Italian invoices from time to time to check the usage you're billed for. If you see big differences between estimates and real readings, send us your gas reading as described above.