Power or gas outage

Check your breaker box. It's after your meter and usually has a main breaker and several smaller ones. If the main breaker won't stay up, switch all the small breakers down, then the main one up. If it stays up, switch the small ones up one at a time to find the one that trips it. Unplug everything on that circuit and plug items back in one by one to find the cause. If it's clearly a breaker problem, ask your landlord for an electrician.

Check the lever on your electric meter (below the display).

• Lever up and “L1” on the display: the meter works; contact an electrician.
• Lever up and a triangle with “!” on the display: call the distributor on 803 500 with an Italian speaker, standing in front of the meter. You'll need your POD number: IT001E followed by your Codice Cliente without its last digit (shown on the meter display).
• Lever down: flip it up. If it stays up, you're done.

If the meter lever keeps dropping: switch off the main breaker in your breaker box, go back and flip the meter lever up, then switch the main breaker back on. If the lever still won't stay up, call us or send the form.

Lever up but no power at all? Check whether your neighbors have power. It may be planned work; notices are usually posted in the area. You can also check e-distribuzione.it with the POD number on your Italian invoice (contact us if you don't have one).

Check the valve on your gas meter. Find the lever on the valve and see which way it points.

• Lever in line with the pipe (usually pointing up and down): the valve is open.
• Lever across the pipe (horizontal, pointing left and right): the valve is closed.

If the valve is closed, slowly turn it to the open position so the lever is in line with the pipe.

Wired seal on the valve? If a seal stops the valve from turning, do not break it. Contact Home Fuels for assistance.