Ask about a bill
Questions about your Home Fuels invoice? We're happy to help.
Good to know
What we can help with
We can only answer questions about the natural gas and electricity provided through our office. For water, sewage, trash or other utilities, please contact your landlord or the Housing Office.
Frequently asked
Why is my bill so high? I wasn't even home.
Billing is usually 2–3 months behind, so the usage on a bill is most likely from 2–3 months earlier. For example, a bill posted to your account in April is usually for January or February usage.
My gas bill tripled. What's going on?
Gas bills are often estimated. When the distributor sends actual readings to the company, the company recalculates your usage and charges you for the usage that wasn't billed before.
To avoid surprises, send us your gas meter readings regularly so we can pass them to the company. How to submit readings.
I PCS'd 3 months ago. Why am I still getting bills?
Final bills usually arrive 2–3 months after you leave, and the company has up to 6 months to bill any remaining usage. For example, if you PCS'd in July and have been billed up to April, expect monthly bills for May, June and July. The final bill should arrive by October, but it can take longer.
I closed my account and gave my final readings. Why am I billed past my move-out date?
When you send your account closure documents, we ask the company to close your utilities, and the company passes the request to the distributor. The distributor has 5 business days for electricity closures and 11 business days for gas.
- If we are transferring the utilities to the next tenant, the company has 5 business days to process it.
- If the landlord asked to put the utilities in their name and delayed the process, you are billed until they finish the required steps.