Stop utility services
Out-processing, moving to a new home, or transferring your utilities to a private contract? Start here.
Before you start
This form starts the process. It doesn't close anything yet.
Your utilities stay active until we receive the required closure documents and send the closure or transfer request to the utility company, or until your landlord transfers them to a private contract.
Use an email you check often
From here on, everything happens by email between our office and the address you enter.
Gas meter inside the property?
A gas closure needs an appointment if the meter can't be reached from the street, and you must be there. You may want to request it before you clear the home with your landlord; suggest the best date in the notes.
How it works
Send this form. Double-check your contact details and the date you plan to clear the property.
Check your email (and spam folder) for the automatic confirmation. No email after an hour? Call 632-5083, option 1.
We email you an Account Closure Package. Follow the instructions in it.
On the day you clear the residence, write the meter readings on the closure form. Ask your landlord to help if needed, and take photos, especially of gas meters.
To avoid extra usage, switch off the electric and gas meters yourself until the company closes them officially. You're billed up to the official closure date. Electricity closures take 1–5 business days; gas closures up to 10 and may need an appointment.
Email the closing documents to 31FSS.homefuels@us.af.mil after you clear the residence:
- Signed Account Closure Form
- Signed EFT form (for refunds)
- Photos of the meters and readings
- Copy of your orders (PCS, separation or retirement)
We process the closure, send the closure or transfer requests to the company, and email you a follow-up.
Contact us if you didn't get an automatic reply when you sent your documents, didn't get our follow-up within 24 hours, haven't been cleared in vMPF (Air Force), or just want to be sure everything is done.
Keep an eye on Starnik. Italian invoicing runs 2–3 months behind, and final bills can take up to 4 months. Program fees stop, but late fees still apply to overdue bills, and accounts 120 days past due go to collections.