Start utility services
Found a new home, or need to start services where you live now? Review the process, then send the form.
Before you start
Who is eligible
Only assigned patrons with logistical support may use Home Fuels tax-relief services: military ID card holders with orders to Aviano, and DoD civilians and contractors with a current logistical support authorization.
Check the meters yourself
Find your meters and confirm the serial numbers and readings. Don't rely only on your landlord or realtor.
We are not a utility provider
Some situations take longer and some go faster than expected. The steps give you a general idea of the process.
How it works
Send this form. Make sure your contact details and meter information are accurate.
Upload meter photos on the request page you see after sending.
Check your email (and spam folder) for the automatic confirmation with a link back to your request. No email after an hour? Call 632-5083, option 1.
Sign the Account Creation Form. We email it to you with your account number. It's our terms and agreement and must be signed and returned before we start any service, with a copy of your PCS orders and housing contract.
We request activation from one of our utility providers.
- Electricity: done remotely, up to 5 business days after the company starts the contract (longer if the meter can't communicate).
- Gas: up to 10 business days and needs an appointment; you must be there with access to the property. Missed appointments restart the process, and we don't control appointment dates.
Turn on your utilities. For electricity, flip the meter lever up once activation is done; if it stays up, it's active. For gas, wait by the meter (or the entrance, if the meter is inside) during the 1–2 hour appointment window; the technician may inspect the home before opening the gas. If you're not there, it counts as a no-show.
You're all set. Make sure your Starnik account is set up so you can pay your monthly bills online.